Refund Policy
Last updated: 28 August 2026
The simplest refund policy is not needing one. Applying to CoSign is free, and you only pay after we approve you, so there is nothing to refund at signup.
Nothing is charged before approval
Applying is free, and we review your profile before listing. Nothing is charged before approval, so a rejection costs you nothing and there is nothing to refund.
If a listing fee applies
Where an approved creator is listed on a paid monthly subscription, you can cancel at any time by contacting the CoSign team; billing stops from the next cycle. The current month is not pro-rated or refunded, because your profile was listed and matched during it.
False information
If a profile is approved and later found to contain false follower or engagement data, it may be removed, as set out in the Terms.
The commission
Any commission is charged only on deals closed through CoSign, only on what you are actually paid. It is never collected at signup, so there is nothing to refund from it at signup.
Brands
Submitting a brief is free, so there is nothing to refund on the brand side.
Contact
If a refund hasn't reached you in the expected window, contact the CoSign team and we'll trace it.